Process control and administration

BMC Remedy IT Service Management (ITSM) offers a quick integration of reproductive, efficient and effective IT Service Management processing. The solution offers out-of-the-box workflow automation within and between ITIL processes. BMC Remedy IT Service Management combines applications from areas like Service Desk, Incident Management, Problem Management, Change Management, Asset Management, Service Level Management and a Configuration Management Database (CMDB) with only one data model, a workflow platform and a user interface. This unified approach offers a proactive and continuous improvement of the availability, quality and profitability of services in complex company structures. These advantages are even more visible, if you use other solutions of BMC that support IT infrastructure management.

This product suite contains four market leading applications

• BMC Remedy Service Desk
• BMC Remedy Asset Management
• BMC Remedy Change Management
• BMC Service Level Management

This alternative to the KIX4OTRS is the market leading Service Desk solution and it is mostly used by big enterprises. c.a.p.e. IT is a business partner of the CFI Slovakia, which is a part of the international active CompFort Meridian Group. This cooperation allows c.a.p.e. IT to offer and implement BMC® products and services in Germany, Austria, Switzerland and in the Central Europe.