Citizen Management (Citizen Contact Centres)
Citizen Management (Citizen Contact Centres) supported by IT management solutions is already a part of daily routine in modern public authorities. Despite the complexity of service offerings and tasks, the purposeful use of IT enables the public authority to reply quickly and competently to its citizen's requests. Requests via E-Mail, phone, web form, fax or mail can be handled in an efficient way. The daily work of the service desk within the administration is easier while using IT service management solutions. On the one hand, service staff needs the IT support while structuring, editing and administrating processes and on the other hand, reporting tools allow analysis of complex requests. This allows making the service processes steadily better and it covers the real civic demand.
Our offer
We know the typical requirements of Citizen Management and its service processes very well. We optimize your processes after an extensive analysis of your structure and we adapt a software solution optimally to your needs.
Software support
With our own development called KIX4OTRS eGovernment for administrations, we developed a special OTRS::CiCS module for the Citizen Management. The software is based on Open Source and it is independent of commercial, proprietary software and systems. You can optimize your current software expenses while using the free software. Build an open, integrative and coherent platform for your communication with your citizens.
