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ITSM-Standard-Workflows

completely pre-configured state-workflows directly from the project experiences after installing workflows

Even if the complexity and amount of processes is very differently in the projects we finished, there are still some ways of ticket processing which are common for all service organisations. We summarized the best practice examples into optimal workflow configuration for every organisation. The customer-specific process design can be added on top, however, the basic flow will be kept as standard.

Vollständig vorkonfigurierte Status- Workflows direkt aus der Projektpraxis

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  • completely pre-configured state-workflows directly from the project experiences after installing workflows     workflows for Incident / Incident Desaster, Problem, Service Request, Information Request, Standard-RfC
  • after module installation, your service agents have the workflows directly in the system

Common Use Case

  • An ITSM system should be implemented including processing for some ticket types. However, there is no definition of processes yet and the service agents should start working quickly with the system.
  • An existing OTRS should be extended and a standard of workflow processing in not set yet. The current processing should be improved and unified - among all for the better report and easier introduction into the system for the new service agents.

If you wish to check the specific requirements for extensions and if you wish more data about the module, please contact us.