completely pre-configured state-workflows directly from the project experiences after installing workflows
- completely pre-configured state-workflows directly from the project experiences after installing workflows workflows for Incident / Incident Desaster, Problem, Service Request, Information Request, Standard-RfC
- after module installation, your service agents have the workflows directly in the system
Common Use Case
- An ITSM system should be implemented including processing for some ticket types. However, there is no definition of processes yet and the service agents should start working quickly with the system.
- An existing OTRS should be extended and a standard of workflow processing in not set yet. The current processing should be improved and unified - among all for the better report and easier introduction into the system for the new service agents.