Review: Customer Day by SerNet
18.10.2011
The SerNet GmbH organises regularly events for its customers every quarter of the year. At 21st September 2011, "IT service management using the example of OTRS” was the main topic of the event and it raised a great interest. Together with Kai Altenfelder (pro accessio GmbH), our executive director, Rico Barth, introduced experiences from the project practice related to implementation of ITIL service processes. General procedures, special hints and ideas related to the aspects of different projects were explained. While common Get-Together after the event, these issues were discussed furthermore.
If you need any consulting within process management, we offer you a workshop „Service optimization for small and medium-sized business (SMB)“. You will receive a professional, strategic point of view at your service processing. Within one day, you will be consulted individually and efficient on site. That brings you a solid added value and an evaluation report of already existing processes in your company. You will receive suggestions, you might realize in short-term ("Quick-Wins") and long-term perspective. Workshops will be conducted collaborative by Kai Altenfelder (pro accessio GmbH & Co. KG) and Rico Barth (c.a.p.e. IT GmbH). If you would like to get more information, please contact us directly.
