Success Story about German National Library

03.02.2011

In the year 2010, we realized many successful projects within Service Management again. One of them was made for the European project „IMPACT“ (http://www.impact-project.eu/) supervised by the Deutsche Nationalbibliothek (German National Library) in Frankfurt/ Main. Our task was to support our customer within the implementation of a Help
Desk system. Therefore, we used our own developed Service Management solution KIX4OTRS (former OTRS::CiCS) based on OTRS. It's describes the processes within IMPACT.

More details about this project can be found soon in our Success Story here:
http://www.cape-it.de/references.html

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28.02.2012 Announcement: CeBIT 2012
28.02.2012 Announcement: Call Center World and OTRS Meeting
28.02.2012 New additional module: ArticleCopyMoveDelete
19.12.2011 capeIT wishes Merry Christmas!
18.10.2011 Major release: KIX4OTRS 4.0 for OTRS 3.0 available
18.10.2011 Announcement: The German fair Modern State (Moderner Staat)
18.10.2011 Review: Customer Day by SerNet
18.10.2011 Success Story: KIX4OTRS and Hightech Bikes
08.07.2011 c.a.p.e. IT in Social Media
08.07.2011 OTRS extensions: Our modules in the OTRS-Package Archive
08.07.2011 Trainings: OTRS-Trainings in the Open Source School
08.07.2011 Review: Zarafa SummerCamp in Kerkrade
08.07.2011 Review: IT-User Forum in Chemnitz
08.07.2011 Announcement: PracticeForum eGovernment in Berlin
28.06.2011 New campaign: Customers set current development
28.06.2011 New Release: Zarafa 7 is coming
28.06.2011 New version: opsi 4.0.1
21.06.2011 KIX4OTRS 3.5.1 and KIX4OTRS 2.5.1 with ITSM available
02.05.2011 LinuxDay in Berlin: Visit us at the Lisog-LIVE-Boot
02.05.2011 New OTRS-Module: Attachements in the CMDB
02.05.2011 Local forum: ERP meets Service
02.05.2011 New workshop: Service optimization for SMB
04.04.2011 New releases: KIX4OTRS and KIXbox
04.04.2011 Linux-Days in Chemnitz 2011: A successful community meeting
04.04.2011 CeBIT 2011: Open Source has duly arrived the companies
03.02.2011 Visit us during the CeBIT 2011 in Hannover
03.02.2011 Our contribution to the Linux Days in Chemnitz 2011
03.02.2011 Scalix Cross-Upgrade offer
03.02.2011 Success Story about German National Library
29.11.2010 KIX4OTRS 3.3.7 and KIX4OTRS 2.3.7 with ITSM
22.11.2010 KIXbox-Christmas Campaign :: extraordinary discount starting on the 1st December 2010
22.11.2010 KIX4OTRS :: New modules in the download area
22.11.2010 Review: Moderner Staat 2010
04.11.2010 KIX4OTRS 3.3.5 and KIX4OTRS 2.3.5 with ITSM
15.10.2010 Update of the ITSM suite KIXbox 1.1
15.10.2010 The German fair „Modern State (Moderner Staat)“ in Berlin
15.10.2010 Univention Virtual Machine Manager (UVMM)
08.09.2010 Bugfix release of KIX4OTRS in the version 3.3.3. in the download area
03.08.2010 Extended partnership with Zarafa
27.07.2010 KIX4OTRS 3.3 for OTRS::ITSM 2.0
13.07.2010 New KIX4OTRS release comes out soon
13.07.2010 Success of the IT user forum at the regional fair SIT
02.07.2010 Technology partnership with the uib GmbH
31.05.2010 LinuxDay Berlin 2010, 9th - 12th June 2010
31.05.2010 Saxon Industry and Technology Fair, 23th - 25th June 2010
31.05.2010 BMC-cooperation with CFI Slovakia s.r.o.
31.05.2010 End of support for Windows 2000/2003 Server
31.05.2010 Up to 15% special discount for IBM Rack Server
16.04.2010 KIX4OTRS: Version 3.1.6 is free to download
09.04.2010 KIXbox is available with integrated inventory module opsi

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