KIX4OTRS - Our extensive development of OTRS
We developed and improved the free software product OTRS for business and public organisations and our module called KIX4OTRS (former: Customer Information and Communication System, CiCS). Now, the customer service works without problems – according to our motto »cape IT easy«.
The Service Management Solution KIX4OTRS offers a neat and easy to use base to handle complaints, requests and service orders in Customer Service and IT Service Management. Therefore, it helps companies to get to a new quantity level of their daily work. The tool manages not only single tasks, but it shows the entire IT in a company as a process and it functions as a software solution for the Service Desk, too.
We are able to implement a central, IT-supported customer service management system fast and budget-friendly with KIX4OTRS and its highly flexible and variable base. At the same time, it models complex and distributed processes and the organization of service processes. An integration of existing CRM, DMS, ERP and PPS solutions is easy.
Advantages
- integrated Knowledge Management
- easy and ergonomic user interface
- support for controlling through time recording
- all relevant information in one view
- forecasts (trend analysis) to prevent violation of service contracts
Integration
- Knowledge database
- CRM, ERP, PPS
- Support system for coordination of external providers
- Configuration management database (CMDB) with import & export functions
- opsi
