Three advantages combined in one solution
With the KIXbox®, we present you a new complete solution for the Service Management that did not exist until now. The KIXbox® combines three elements from the Open Source world: Univention Corporate Server (UCS) for the central administration of service agents and customers, Nagios to monitor the services and networks and c.a.p.e. IT's own solution: KIX4OTRS, a Service Management Solution to implement IT service processes.
The innovative idea of this all-in-one Open Source Service Management Solution is that the customer gets a pre-configured system and can work with it right after the installation. We not only give an installation guarantee for the KIXbox®, but also a wide warranty and support, too. The Univention GmbH supports this product with the icon »Certified for the Univention Corporate Server«. This icon certifies software solution providers for the maintenance and support of their own solutions in combination with UCS. Therefore, KIXbox® is quality tested and qualified for the market. If you need more information, please visit http://www.kixbox.de
Advantages
- Service Management all-in-one suite
- »insert the disc – install – start working«
- Structured and goal-oriented processing of requests
- Central database for all service processes
- Proactive system and service control
- Easy administration of service employees and customers
Integration
- Software management solution
- Microsoft Active Directory
- Fax2Ticket
- opsi
