Our training offer

We have been developing smart, efficient solutions in the areas service management for customer, IT and citizen service for designing business processing that is more transparent, faster and safer. For range of products and services offered in our portfolio, we offer trainings extended up to the individual needs and requirements, among all:

• User Trainings
• administration training for OTRS and KIX4OTRS
• administration training for OTRS and KIX4OTRS with ITSM
• OTRS developer training (OTRS Advanced Administrator Training)

Some of our trainings, you can book via Heinlein Academy / Heinlein-Akademie in Berlin or Open Source School in Munich (München). We would gladly realize trainings fitted to your specific project aspects. If you wish further information, don't hesitate to contact us.