Professional service provider for Open Source-based Service Management
The c.a.p.e. IT is located in Chemnitz, Saxony, Germany, and was founded als spin-off of a well-known international IT company in 2006. Due to many years of project experience of our ITIL-certified consultants and developers, we deliver services and products of high quality. We are a company with focus on service management and a professional provider of Open Source services and products.
In the German-speaking area, we are one of few companies that offer services for Open and Closed Source solutions within service management (OTRS, KIX4OTRS und BMC Remedy). This variety allows us to consult and support our clients in optimal way within integration of service processing, organisation, environment - independently whether it's about the customer care, IT service management (ITSM) or technical service. We tailor our software solutions and IT conceptions to our customers' requirements and business processing. Our customers value this approach.
We are the most important provider of additional OTRS modules including KIX4OTRS (our own development), modules for integration of ERP, SAM tools, monitoring systems, CTI and functional extensions for better KPI data, management of service contracts (service catalogue), time accounting and others.