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Additional helpdesk modules

Functional extentions for your servicedesk

The application can be extended easily to create a system depending on the focus of your business. The compatibility of additional modules for KIX Professional is guaranteed.

Field Service

  • effizient interference suppression and maintenance for facility management and technical external service
  • creation of maps for orders or reported incidents that are distributed regionally and direct integration in the kanban board
  • intuitive field service application for Android based smart phones and tablets including check lists 
  • further data: Functions, field of application, screenshots

Kanban Board

  • Fast and individual matching of tickets to single service agents is possible
  • awide range of settings allow to define many Kanban views, which can be displayed anytime without any change of the system configuration
  • No need to use of a traditional post-it-wall
  • further data: Functions, field of application, screenshots

Maintenance planner

  • Maintenance schedules for single and periodic maintaining and servicing works (according the configured meter reading criteria or mileage criteria or criteria for operating hours meter)
  • mileage or runtime monitoring of maintaining or servicing orders for external or internal customers (including automatic creation of upcoming tasks related to planned expiration of contract in sales department or repurchases / partners)
  • overview of appointments / events through displaying of maintaining orders in a calendar
  • further data: Functions, field of application, screenshots

ITSM-Standard-Workflows

  • Completely pre-configured state-workflows directly from the project experiences after installing workflows
  • available workflows: workflows for Incident / Incident Disaster, Problem, Service Request, Information Request, Standard-RfC
  • further data: Functions, field of application, screenshots

Time Accounting

  • Configurable booking of cost drivers, projects and working packages (up to 4 levels) including setting of a fix budget are possible
  • Export of the booked service units into accounting / ERP possible
  • further data: Functions, field of application, screenshots

Inventory Sync

  • This module integrates software and hardware data of several inventory and SAM tools into the CMDB of KIX Professional
  • Data import can be triggered automatically or manually. Data can be filtered before the CMDB import starts.
  • Inventory changes per CI are documented automatically as single tickets.
  • further data: Functions, field of application, screenshots

CTI (Computer Telephony Integration)

  • Integrated handling of incoming and outgoing calls
  • Service agents get directly matched customer data displayed in a ticket
  • Clear and filtering-able displaying of the documented calls in the CTI-management-interface
  • further data: Functions, field of application, screenshots

KPI-Dashboard

  • Easy way to present praxis-relevant KPI data from KIX Professional in a dashboard
  • The well-known Microsoft Office environment can be used
  • Finally management-oriented reporting
  • further data: Functions, field of application, screenshots

Anonymization

  • Automatic anonymisation of tickets that are older than x months and in the ticket state "closed" (the amount of months is configurable) is possible.
  • A wide set of configuration options for data that should be anonymised (among all ticket types, ticket states, ticket parameter as ticket owner) is available.
  • Additional limitation to a specific customer data backend is possible.
  • Further data: Functions, field of application, screenshots