More than OTRS?
Tailored all-in-solutions for your service desk
The experience show it: service teams need tailored solutions. The used software should be integrable into existing environments and be extendable without problems. Our OTRS-based solutions allow to use interfaces and existing conception of additional modules and bring a fluent cooperation of different products of various vendors. You get a tailored and integrated solution for the effective and cost-friendly providing of service.
Within projects, we take over all OTRS issues including OTRS integration (AD/LDAP, Novell eDirectory, ERP, CRM, CTI, Monitoring, Inventory / Client Management, project management systems, service and bug tracking systems...). For the implementation of partner products, we involve our partners. We also check the integration possibilites to other systems based on existing interfaces (DB/SQL, LDAP/AD, Mail, CSV, XML, SOAP, REST).