OTRS on your smart phone or tablet
“OTRS365 Mobile” (Open Ticket Request System) is the mobile version of already existing application created and dedicated to manage the system of reports used in a process of support for both large companies and private users. The main feature and undoubtedly the biggest advantage of this application is the simplicity of exploration.
Thanks to clear and simple user interface everyone is capable of making the use of it.
Main functions of the OTRS-App:
- Immediate data synchronization with all devices
- Possibility of creating mail and phone reports
- Giving the priority status
- Constant touch with the users reporting the problem
- Creating new categories and assigning agents to them
- Creating reminders in order to plan all future tasks and actions
- Possibility of complex management of the support process (from the first notification to the final solution)